Cookie Policy
What is a cookie?
A cookie is a small file placed on your device when you visit a website. Cookies can be used for technical, analytics or advertising purposes.
Cookies we use
We use Google Analytics 4 (provided by Google LLC) to measure and improve how the site is used. It sets analytics cookies and may transfer data to the United States under appropriate safeguards. We do not use advertising or ad-targeting cookies, and we never sell your data.
Live chat cookies (Crisp)
The live chat on odoproof.com and in the application at app.odoproof.com is provided by Crisp IM SAS (France). On odoproof.com, the chat loads only when you open it or when a Crisp session already exists in your browser. In the application, Crisp runs in its privacy mode and sets its cookies only once you open the chat. Crisp sets the cookie crisp-client%2Fsession%2F<id>, which links your browser to your conversation from page to page and from one visit to the next for 6 months, a period renewed on each visit. For users signed in to the application, the cookie crisp-client%2Fsession%2F<id>%2F<token> serves the same purpose for their account. Another cookie, crisp-client%2Fsocket%2F<id>, is used to resume the real-time connection to the chat from one page to the next and expires after 10 minutes to 2 days. Crisp also stores keys beginning with crisp-client/ in your browser's storage. In these names, <id> stands for the identifier of our chat. These cookies and keys are set only when you use the chat, and their sole purpose is to handle your support requests. They are strictly necessary to provide the chat you ask for and are therefore exempt from consent under the ePrivacy rules.
Managing your cookies
You can block or delete cookies at any time in your browser settings and opt out of Google Analytics using Google's opt-out browser add-on. Where required in the EU/EEA and the UK, analytics cookies are used on the basis of your consent.